Most "terms" pages are written to hide things. This one's the opposite — it's here so you know exactly how to read the site. No small print you'd need a magnifying glass for.
The photos across this site — the coastline, the technicians at work, the healthy kitchens and gardens — are illustrative and computer-generated. They set the tone and show the kind of homes we mean; they're not photos of a specific job, a specific customer, or a specific technician. When you book, a real person turns up. The pictures are the mood, not the record.
Two things on this site are there to help you understand your own home:
Both are general guidance offered in good faith. They're not a quote, not a certification, and not professional pest-control advice. The honest rule we hold to: if you think you've found termites, don't disturb them and book a licensed inspection. Only a proper on-site inspection can tell you what's actually going on, and only a licensed technician can treat it.
You won't find a dollar figure anywhere here, and that's deliberate. Every home is different — its age, how it's built, where it sits — so an honest number needs a real look first. We inspect, then we quote. Anything that looked like a price before an inspection would just be a guess dressed up as a number.
Everything here is general information for homeowners across Newcastle and the Hunter, NSW — including suburbs like Merewether, Mayfield and Wallsend (there's a full list on the areas page). It's written to be genuinely useful, but it's general reading, not advice tailored to your home. For that, we need to see the place.
Pest control is a licensed trade in New South Wales. The treatments are carried out by licensed pest technicians, and timber-pest work is done to the Australian Standards — AS 3660 for termite management and AS 4349.3 for inspections.